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Image showing pool of molten wax inside and outside a container

The First Burn is the Most Important!

When you light your candle for the first time, always allow the wax to burn so that it melts across the entire surface to the edges and pools to the edges of the container. This will effectively assist in preventing tunnelling and help promote an even burn for the duration of the candle’s life. 

Avoid light and hot temperatures

Candle waxes and fragrances are sensitive to both temperature and light, so try to be careful when storing candles. Try to always store your candles in a cool, dry place away from direct sunlight. This will always help protect it from discolouration and fading. 

Cutting a wick down to size with a wick trimmer

Keep your wick trimmed!

Try to ensure that your wick is always kept to 5mm long at all times. We recommend trimming the wick every 3 hours of burn time. When trimming, always extinguish the flame, let the candle cool down to room temperature, remove any wick debris and trim the wick before relighting. You can use a proper wick trimmer or some scissors. This will help to encourage a more even burn, steady flame, and limit mushrooming and sooting.

Try to avoid burning candles for more than three hours in one sitting. We suggest that after burning a candle for three hours, you should allow the candle to cool for two hours before relighting.

Remember to also continually re-position your wick to keep it centred so as prevent the glass being exposed to heat from the wick flame. 

Follow the half-inch wax rule

Always monitor the amount of remaining wax in a candle container. Once the wax falls below the half-inch mark (1.27 centimetres), discontinue use. The container can heat up when the flame nears the base of the jar and there is not much remaining wax. Following this rule will help prevent heat damage to the container and the surface surrounding the candle.

Images showing candle being snuffed

Putting out your candle

Try to always use a proper candle snuffer to extinguish your candles as this will prevent the wick from moving and wax from spilling. This will also assist in maximising your burn times. 

Candles with wet spot problems

Adhesion or ‘Wet Spot’ Issues on your candle.

This is a very common occurrence so do not dismay! It does not affect the quality of your candle at all.

Spilt Wax Removal

If you accidentally spill soy candle wax, simply use hot soapy water to remove. The beauty of soy wax is that it’s water soluble, unlike paraffin wax.

Blackened Edges of Glass

If your candle glass starts to blacken with use, remember to keep the wick trimmed. Also always wait until after the candle is extinguished and cooled before removing the black marks with a dry paper towel.

Image showing lit double wick candle and lit candle in a tin

Extinguishing the Wick

To extinguish the candle flame, use a snuffer or carefully dip the wick into melted wax and then straighten to prevent smoking and prevent hot wax splatter. Try to avoid blowing candle flames out and do not extinguish with water as this can cause containers to break. 

Maximising your Scent Throw

In order to maximise fragrance scent throw in a room, keep doors and windows closed and burn for 30 minutes. Opening windows and doors will help the scent to disperse. 

SAFETY PRECAUTIONS

Candles are meant to be enjoyed, but it is important that you follow some commonsense safety rules when burning them.

  • Never leave a burning candle unattended. Extinguish all candles when you leave a room or before going to sleep.
  • Follow the 2-foot rule – don’t place a burning candle within two feet of clothing, books, curtains or anything flammable.
  • Keep lit candles away from draughts, ceiling fans and any air currents. Any form of air current can cause uneven burning, smoking, diminish the scent throw and even decrease the burn time.
  • Trim the wick to 5mm each time the candle is lit. This helps prevent the flame from getting too large.
  • Keep candles out of reach of children and pets.
  • Place candle holders on a stable, heat-resistant surface that is sturdy and large enough to catch any melted wax.
  • Always read and follow manufacturers’ directions for use and safety, and extinguish a candle if the flame gets too close to the candle holder or container.
  • Place burning candles at least 10cm apart from one another.
  • A burning candle should not be used as a nightlight.
  • A candle should not be burned for more than four hours at a time.
  • Do not burn the candle if the container is cracked, chipped, scratched or damaged in any way.
  • If the candle is burning correctly, it should be constant (not flickering), teardrop shaped and upright